It’s possible that you have used multiple accounts in Safeday, for example with different email addresses. As a result, your trainings and certificates may be spread across multiple accounts.
These records can be merged so everything is visible in one account again.
Check where your certificates are stored
You can easily see which organizations your trainings are registered with.
Go to my.safeday.io on a laptop or desktop
Open the Trainings tab
View your trainings in the overview
Each training shows the icon of the organization that assigned it.
Hover your mouse over the icon to see the name of the organization.
This helps you identify where your certificates are stored.
Request a transfer of your certificates
Certificates can only be transferred by the organization that assigned the training.
Contact the relevant organization and ask them to transfer your certificates to your new account.
Important to know
Safeday cannot modify or transfer these records
Certificates remain linked to the organization that manages the training
Always clearly mention the email address your certificates should be transferred to